Josephine Community Libraries: Providing Real Community Value

P1280371By Kate Dwyer 

Josephine Community Libraries (JCL) increased its Gale database usage by 230% over previous years. By using public presentations with a ‘how to’ delivery style, JCL’s librarians are able to meet people where they are on topics they care about.

Under the umbrella of The Expanding Opportunities Program, funded by A Library Services and Technology Act, the mission of the program is to increase information literacy in Josephine County, Oregon, in the areas of employability, education, and entrepreneurship. The grant provides a full-time staff member to educate community members about the modern library available at their fingertips.

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Public Libraries Get a Boost with Targeted Marketing and Data Analysis

By Kristina Massari

New Analytics On Demand Apps Improve Outreach and Provide Insights to Multi-Branch Systems

Public libraries face challenges demonstrating their value to the communities and stakeholders they serve – just 22% of Americans say they know most or all of the services provided by their public library. To help libraries overcome these barriers, Gale, part of Cengage Learning, has added three new applications to Analytics On Demand, the first affordable big data analytics solution for public libraries. The new apps, Marketing Action (for Patrons and Non-Patrons) and Branch Insights, help libraries deploy targeted direct marketing programs to current and prospective library users, as well as better understand how existing patrons are interacting with individual branches across a system.

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I Had No Idea! Changing How the Library is Viewed One Stakeholder at a Time

Josephine Community Library Oregon

By Vanessa Craig

Kate Dwyer, Education Outreach Librarian at Josephine Community Libraries, is used to hearing, “I had no idea!” She works diligently to reach out to members in her community that have no clue what modern day libraries offer.

A poll conducted by the Pew Research Center  found that, “…forty-six percent [of those polled] say that they know some of what their libraries offer and thirty-one percent said they know not much or nothing at all of what their libraries offer.”

Kate faces this unfamiliarity when she is presenting what their library offers to various community groups. Most attendees thought they knew exactly what the library offers, but after her presentation on all the databases, services, programs, and books their libraries offer, her participants often exclaim, “I had no idea!”

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