user experience Archives | Page 2 of 2 | Gale Blog: Library & Educator News

Librarians Bridge Access and Availability Gaps with Technology

December 31, 2014

Part of any librarian’s job is to provide access to information people may not immediately know they need, exists, or is accessible. Amy Calhoun, Virtual Branch Coordinator at the Sacramento Public Library, understands this challenge as well as anyone. It’s why she and her colleague Laurie Willis, an Electronic Resources Librarian at the San Jose Public Library, both set out to find a solution designed to ensure people would have access to information when and where it was needed.

“It just made sense to expand our offerings,” Calhoun said. Expanding her library’s science related content and making sure the information was current quickly became a priority.

Educators Embrace Technology to Verify Digital Resource Quality

February 26, 2018December 31, 2014

Lauren Stokes, the Virtual Library Manager at the Las Vegas-Clark County Library District, often envisions customers in their bedtime pajamas. “I want them to be nice and comfortable,” Stokes joked. Stokes has good reason to picture users in this manner. It’s her job to ensure the 1.2 million people served by the 25 libraries in her county not only have access to but are using the district’s investment of digital resources.

To accomplish her goal, Stokes first had to convince educators and customers the library’s digital offerings were of the same quality as its print collection. “It just didn’t seem to click that it’s the same content whether you’re looking at it online or on a piece of paper,” Stokes said.

Aurora Public Library Encourages Staff and Patrons to “Think Gale”

December 31, 2014December 29, 2014

Public libraries play an important role in their communities, and they take their roles seriously. Case in point: Aurora Public Library (Aurora) in Illinois, which is dedicated to “supporting lifelong learning and access to information, knowledge, and ideas.” That’s no small task. Fortunately, GVRL eBooks are front and center in helping Aurora achieve its goals — offering patrons easy, quick access to informational resources covering the spectrum of subject areas, even when they’re not at the library.

Reference Specialist Sue Kovacs runs two reference desks at the Aurora’s main branch, where she’s responsible for buying all reference materials and keeping them updated and relevant. When Sue began working at the library in 2009, she saw that community dynamics were changing. “Most people didn’t want to have to come downtown to look at a reference collection. I evaluated our Gale products as well as the available alternatives.

GVRL Delivers What You Want from eBooks

April 3, 2019November 4, 2014

By Pat Coryell

As the Vice President and Publisher over GVRL, I focus my time immersed in market research, customer feedback, and user testing data to best understand the gaps and pain points in today’s eBook landscape, as well as identify the gains Gale might deliver to our library customers and users.

I’m often in problem-solving mode, as we and our customers across academic, public, and school libraries, take on the many challenges involved with shifting to meet evolving user needs brought about by changes in student/community demographics, differentiated learning styles, and the introduction of new technologies.

The New GVRL: Online eBook Browsing and More

February 23, 2018June 18, 2014

While uptake on eBooks has been phenomenally fast around the world, many users still long to see book content displayed in a traditional book format. Readers like the sense of “place” they experience on the printed page, the comfort of a familiar layout, and the reading breaks afforded by page turns.

The book-like online reading experience is prevalent across popular reading platforms, and user expectations have now translated to research eBooks as well.