| By Thorndike Press Staff |
As part of our ongoing commitment to enhancing your experience, Cengage Group is making improvements across our Enterprise Resource Planning system in early April, resulting in the following changes:
- Online Ordering Downtime. From 5:00 PM ET, March 28, 2025, to 8:00 AM ET, April 7, 2025, My Account, the Thorndike Press eCommerce experience, will be unavailable for order fulfillment.
- ACTION: To avoid any delay, please place orders prior to March 28, 2025. During the scheduled downtime, ordering, billing, and return processing will be paused.
- Orders can be placed via phone, 800.877.4253 Option 1, or email to [email protected]; however, they will be added to a queue to be processed on April 7.
- New Account Number. You will receive a new master customer number in your next statement (April 2025 for all subscription customers) for use across all Cengage Group businesses. Our Customer Experience team can use your existing account number to locate your new account, place orders, and assist you with any questions.
- Invoice Changes. Beginning in April, you will see a more detailed invoice, including a breakdown with Price – Discount = Your Price.
- Invoices are no longer included in shipments; they will be emailed (automatic invoice receipt) and you can access and print invoices via myaccount.gale.com.
- To opt in to receive print invoices by mail, email [email protected].
More details, including an image of the new invoice, can be found in the Cengage Group FAQ.
- For order or account support, contact the Customer Experience team.
- For questions on what’s publishing, how you can save with standing order plans, or reader benefits, please contact your rep.
We appreciate you and all that you do to making reading more accessible with large print. Thank you for your continued support.