customer care

I Had No Idea! Changing How the Library is Viewed One Stakeholder at a Time

Josephine Community Library Oregon

By Vanessa Craig

Kate Dwyer, Education Outreach Librarian at Josephine Community Libraries, is used to hearing, “I had no idea!” She works diligently to reach out to members in her community that have no clue what modern day libraries offer.

A poll conducted by the Pew Research Center  found that, “…forty-six percent [of those polled] say that they know some of what their libraries offer and thirty-one percent said they know not much or nothing at all of what their libraries offer.”

Kate faces this unfamiliarity when she is presenting what their library offers to various community groups. Most attendees thought they knew exactly what the library offers, but after her presentation on all the databases, services, programs, and books their libraries offer, her participants often exclaim, “I had no idea!”

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Free Webpage Creation & Analysis from Gale Customer Care

As technology rapidly transforms, it becomes increasingly challenging to design and implement a library website that motivates students to visit library resources on their own time. That is why Gale has teamed up with Librarians across the country, providing web analysis services and creating new webpages free of charge through our Customer Care team.

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Gale Customer Care Could be Your Key to Success in Boosting Usage

By Tanisha Howard-Hall

Does anyone remember, the singing group New Kids on the Block? Well, I can’t sing but I am the new Customer Care Consultant on the block! I am new to this role but not new to Gale. I was first introduced to Cengage Learning and Gale as the Web Marketing Intern. I recently graduated with my MBA with a concentration in Marketing. As the Web Marketing intern, I worked on a variety of projects and quickly learned how dedicated Gale is to serving its library partners.

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Creative Marketing + Customer Care = The Perfect Match for Any Library

By Dale Prentiss

Cathy Jones, a relatively new Instructional Services Librarian at Florida Southern College’s Roux Library, has been creative and ambitious in reaching out to faculty and promoting Gale digital resources on the college’s website—and we’d like to take a moment to celebrate that with the hopes that her experiences can also help you!

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Testing & Education Reference Center (TERC)

Testing & Education Reference Center (TERC) is a valuable online tool used by library patrons of all ages for standardized test preparation, researching undergraduate and graduate programs, finding tuition assistance, and exploring careers. Additionally, community members can pursue new career paths with test prep assistance for career certification exams as well as gain advice on resumes, cover letters, interviewing, and networking.

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