By Thomas Piggott
Gale.com is changing! We’re proud to announce a new and improved experience, with even more to come as we continue to make updates.
Hi, I’m Thomas Piggott, the User Experience Designer for Gale.com. I wanted to be the first to introduce you to some of the new features of the website, along with providing a peek into what’s to come.
Gaining a Better Understanding
At Gale, our goal is to empower libraries and learners by partnering with you. About a year ago, we began thinking about how our website could help us live up to that goal. We delved into understanding what capabilities the site needed in order to make your life easier. We collected feedback from interviews with more than 40 customers around the world and held discussions with our sales representatives and customer success managers who know what you ask for the most.