
Posted on November 4, 2015
During the time of unrest in Ferguson, we at the Ferguson Municipal Public Library (FMPL) made a conscious decision to simply stay open for our community. We forged many vital relationships during those difficult days by providing empathy, respect, and comfort to the people in our community.
Empathy and Respect – Keeping our doors open during the hard days created a shift in how the people of Ferguson thought of their library. The empathy and respect we showed our patrons created a synergistic boost to the community as a whole.
Understand patrons, and respect them as people. Everything else grows from this, but you have to really mean it. If you care deeply about your community, it shows in every conversation, decision, and service. This cannot be an abstract thing—caring in aggregate but not in specific. It’s about building actual relationships. After all, we serve each patron as a person, individually.
Read moreTools of the Trade: Empathy, Respect, Openness, 
Communications, and the Library Mission
					
						
						
						
						
System, and Administrator, NorthNet Library System
						
						
						
						
						
						
Secret Sisters by Jayne Ann Krentz is the story of two childhood friends, Madeline and Daphne, who experienced a terrifying attack and have done their best to move on with their lives. Madeline runs a chain of luxury hotels and Daphne is a designer. But the secret that they share reunites them as adults and they journey back to a small island off the coast of Seattle, the site of their childhood trauma. Using Nancy Pearl’s Readers Advisory methodology, let me tell you about the doorways that I found most appealing. I was drawn to the character of Madeline, a successful career woman who struggles with intimacy and lost track of her childhood friend.