Lauren Stokes, the Virtual Library Manager at the Las Vegas-Clark County Library District, often envisions customers in their bedtime pajamas. “I want them to be nice and comfortable,” Stokes joked. Stokes has good reason to picture users in this manner. It’s her job to ensure the 1.2 million people served by the 25 libraries in her county not only have access to but are using the district’s investment of digital resources.
To accomplish her goal, Stokes first had to convince educators and customers the library’s digital offerings were of the same quality as its print collection. “It just didn’t seem to click that it’s the same content whether you’re looking at it online or on a piece of paper,” Stokes said.