The Research Habits of Public Library Users:
Are You Meeting Their Needs?

Consumer behavior studies, industry stats and eBook usage reports reveal what people want from their libraries, how and what they’re researching, and what libraries are doing to meet the growing (yes, growing!) demand for credible, cross-searchable nonfiction eBook content.

  • More than half of today’s public library users say they visit the library to research topics of interest1—and what’s of interest is often history, self-help, cooking, health and fitness, business and careers, hobbies, general reference, how-to and DIY projects.2
  • In fact, “to do research and use reference materials” is second only to quality time with grandkids (aw!) as a reason for increased library time—ranking higher than borrowing books and using computers.3

Other than databases, nonfiction eBooks are a primary resource libraries use to meet the needs of these researchers. Today, 95% of libraries offer eBooks, 26% of which are nonfiction.4

We know that research matters to today’s public library users, and we know that libraries are expert in selecting the content they need—so the reports and studies should be all good, right? Unfortunately, that’s not always the case.

Read more