By Harmony Faust
I shared an inside secret with you in our first post and it felt liberating, so I’m going to do it again here. As a representative of a company with 60 years as a leading publisher of reference content, this secret is potentially risky to post, but no less true.
Whew. Okay. Here it goes…
I have heard several of our public libraries partners say…*gasp*…their patrons aren’t asking for reference anymore. That it’s hard to create excitement around reference. In fact, a much-esteemed leader in library land was so bold as to say, to my face, that we do ourselves a disservice by referring to our eBook platform as Gale Virtual Reference Library (GVRL).